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(Freshers) QuadLabs Technologies Hiring for Application Support Engineer at Gurgaon

(Freshers) QuadLabs Technologies Hiring for Application Support Engineer at Gurgaon

Company: QuadLabs Technologies
Location: Gurgaon
Qualification: Any Graduate/MCA
Position: Application Support Engineer
Experience: Freshers

Required Skills:
Qualification: Any Graduate/MCA (Preferred)
Required Skills:
1. Application Support /Technical Support
2. Knowledge of IIS
3. Administrative knowledge of windows 2003 and above
4. Knowledge of SQL server Database Management Query execution Administrative Tasks
5. Server Management /Hardware Support/IIS.
6. Applicant with Programming (Development) background is more preferable.

Job Description/Profile:
1. Provide first line of support to the customer 24*7.
2. Answers customer queries raised regarding the product.
3. Troubleshoot customer application software issues and follow ups till completion.
4. Understand the issue reported by the customer, analyze and report it in the reporting system
5. Resolve support issues with a focus on root cause analysis to reduce recurring issues.
6. Work closely with the rest of the support team members to resolve issues quickly and efficiently.
7. Keep technical skills and product knowledge up to date through self efforts and internal training.
8. Maintain high level of customer satisfaction and product quality.

Apply here

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